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Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

The Oracle Configuration Assistant (CA) includes an "E-Domain" tab that enables administrators to manage email domains and related configurations across Oracle B2C Service...

Environment: All versions. Resolution: Our customers often use multiple e-mail clients, such as Outlook, Gmail, Yahoo, Hotmail, etc. Each client is unique and it has it's own set of standards...

Environment:B2C API B2C Email Issue:Getting REGEX e-mail errors when creating/updating contacts via API operations.Resolution:Email address validation is handled by regular expressions...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our outgoing e-mails are failing to reach certain domains. The bounce error is: "550 SPF Hard Fail: Domain Example.com does...

Environment: Outbound Email Oracle B2C Service Resolution: A “bounced e-mail message” (or simply “bounce”) is a message that cannot be delivered to its destination. Usually, Internet Service...

Environment: Oracle B2C Service scheduled reports; compressed CSV format Issue: Report results are limited to 10,000 rows despite the compressed CSV format which should return up to 100MB...

Environment: Oracle B2C Service, All versions  Resolution: This behavior is a specific post updating SPF record on the customer mailboxes, and usually caused by SPF (SPF1) and Sender ID...

Environment: Message Templates, Business Rules Resolution: Business rules can be used to stop sending the 'Question Receipt' message template to some of your customers. This can be achieved by...

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...

Environment: ROQL Oracle B2C Service, November 2011 and newer Resolution: Below is sample php code that demonstrates how to retrieve data in a primary object that contains arrays. Your code may look...

Environment: Intelligent Advisor Resolution: Intelligent Advisor (OPA) cannot currently handle attachment sizes bigger than 50MB combined in a single interview. If the individual attachment size...

Environment:  Incidents, Channel, Administration Console Resolution: The product is functioning as designed. All default Channels are pre-populated in the incident workspace and cannot be...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our Outreach deliveries are being rejected with SMTP code 454 (4.7.0. Connection is not TLS encrypted. Recipient organization...

Environment: Message Templates Oracle B2C Service Issue: We have configured the Incident Print message template and setup a specific font and text size for thread entries, but found that these are...

Environment: HTML Document Editor Answers, Mailings, Documents, All versions Resolution: The reason you may see changes in html formatting is due to the use of a utility called Tidy.  It is...

Environment File Manager/Custom Scripts Connect PHP API version 1.4   Resolution   The latest release for the Connect PHP API version 1.4 uses an ApplicationContext with its CurrentContext...

Environment: Oracle B2C Service Sites with Knowledge Advanced only, all versions Authoring, Content Creation for Rich Text Boxes Issue: "Remove styles definitions" can be used to remove the styles...

Environment: Outreach / Feedback, Outbound Emails, Surveys, Mailings, Campaigns Oracle B2C Service Resolution: When adding a custom text area field to a web form in your Outreach/Feedback...

Environment: Customer Portal (CP) end-use page set Oracle B2C Service Issue: I would like to link to a list of public answers related to a specific product/category combination or the results based...

Environment: Oracle B2C Service, All versions - Interfaces / Languages Resolution: Each interface is language specific.  Therefore, the outgoing email character encoding default...

Environment: Configuration Settings, Time zone format Resolution: You can add the time zone to the DTF_TIME setting by including the %Z variable in the Value field. The setting would read: %I:%M %p...

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console.  Please note...

Environment: Knowledge Advanced (KA) Resolution: Knowledge Advanced (KA) gives customers complete freedom to design their email notifications.  However, the delivery and appearance of...

Environment: Oracle B2C Service Knowledge Advanced Authoring (any version) Issue: A string {‌like.this} (a left curly brace, some letters, a period, some more letters, and a right...

Environment:Oracle B2C Service Incident Emails, Message TemplatesIssue: Incident responses are not being emailed to customers when clicking "Send" or "Send & Close" (BUI or .NET), or using...

Environment: All supported versions Resolution: This configuration setting is available starting in November 2014 and newer versions. For previous versions, this cannot be done automatically and...

Environment: Domain-based Message Authentication, Reporting and Conformance (DMARC) Resolution: DMARC is a technical specification designed to give domain owners the ability to protect their domain...

Environment: Emails, Customer Portal Resolution: The functionality of the 'Email this Answer Link' is to send an email containing an answer link from your knowledge base to an email address. The...

Environment: This answer only applies to browser controls within the Oracle B2C Service .net Console Resolution: NOTE: It is best practice that agents now use the Browser UI instead of the .NET...

Environment: Customer Portal (CP) Oracle B2C Service Resolution: There is no backup of Customer Portal (CP)  files that is supported by the Oracle B2C Service product, and...

Environment: Chat - End-user Pages, Customer Portal Resolution: All chats should be launched with some information to identify whether the chat was launched by an existing or new contact. The fields...

Environment:Incoming E-mail, techmail utilityOracle B2C Service, All versionsResolution:Although we often think of email as being instantaneous, email messages are...

Environment: .NET Console, Browser Controls Oracle B2C Service 21A or newer Resolution: Microsoft has announced end of support of the Internet Explorer (IE11) desktop application.  Microsoft...

Environment: Office365-hosted Mailboxes Oracle B2C Service, All versions Resolution: Oracle B2C Service is taking a proactive approach to the announcement made by Microsoft to deprecate basic...

Environment: Knowledge Base External Search (Web Indexer) in versions February 2012 and newer releases Resolution: Before any results can be displayed, the Knowledge Base External Search must be...

Environment: Configuration Settings, Changing the Date/Time Format displayed in the console Oracle B2C Service, All versions Resolution: Within your Oracle B2C Service application, several...

Environment: Outgoing E-mail Oracle B2C Service, All versions Resolution: Agent incident response creates new message. This means that the message is not a reply to the end-user's previous email...

Environment: Proactive Chat Widget Oracle B2C Service Resolution: The syndicated proactive chat widget can be placed on external sites (other than Customer Portal) that are not hosted by Oracle. The...

Environment: Outgoing E-mail Oracle B2C Service, all versions Resolution: Oracle only troubleshoots and supports use of Oracle e-mail servers. Customers may choose to relay mail from Oracle B2C...